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Easy, No Hassle Returns

We offer an easy return on items purchased. You may return your item within 30 days of the shipping date in its original, new condition for a full refund, gift certificate or exchange. A few items are inelidgible for returns (e.g. special orders, painted items, wheels and tires).

Get Your Return Authorization


Contact us to obtain a return merchandise authorization (RMA) number for your order.

Return Policy (aka the fine print)


All returns must be pre-approved and have a Return Merchandise Authorization (RMA) number issued prior to their return. You can request an RMA number online or by calling us during normal business hours. The RMA number must be written on the shipping label of the returned package. Returns will not be accepted without an RMA number and are subject to refusal by our shipping department.

No returns are accepted for special order items, painted items, dash kits, Lloyd custom floor mats, installed electronics, wheels or tires.

Returns must be received within 30 days of original shipment. No returns after 30 days. At our discretion we may extend the return time limit during December and January.

The customer is responsible for return shipping cost. We do not issue call tags or accept freight collect shipments. If the return is due to our error, we will reimburse shipping cost and/or at our discretion issue a call tag to retrieve the item(s).

Unauthorized returns and/or shipments refused by customer will be charged a 25% restocking fee plus any fees levied by the freight carrier (including return shipping cost).

Goods that have been damaged by the consumer, have been installed and/or removed, have missing or spoiled packaging, have missing hardware, components or instructions, or any item returned that is not in new condition will be deemed non-returnable and returned to the consumer at their request and expense. No refund will be issued in such cases and we will notify the customer via email, postal mail and/or telephone. Unclaimed returns will be disposed of after 60 days.

International returns are subject to the same terms and conditions as domestic returns. Custom fees, brokerage fees, duties and/or other such costs incurred by the customer are non-refundable. Custom fees, brokerage fees, duties and/or other such costs incurred by AutoTruckToys due to accepting an international return will be charged to the customer (unless the return is due to our error).

Return policy effective date: 11/24/2010

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