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Policies

Privacy Policy


AutoTruckToys is committed to keeping your information safe and secure. Information gathered through our website is used in confidence for the purpose of fulfilling your order, responding to your requests, customizing shopping for you and communicating with you.

We utilize the latest SSL (secure server),hardware and software technologies to insure that your personal data is kept safe and secure.

In some cases, we may use vendors to help fulfill orders and provide them with shipping information (e.g. drop ship and/or factory direct orders). We do not sell your personal information to other companies. We do not share your information for any means other than that of helping to fulfill your order (e.g. drop ship and/or factory direct orders). You may choose not to provide us with requested information, but then you may not be able to participate in the related activity.

Price Guarantee


Click here for price guarantee details, terms and conditions.

Get the best price on your purchase from AutoTruckToys. We guarantee it! We can’t check prices on every item we carry so here’s our proposal. Pick your item and shop around, if you find a lower price, call us at 1-800-544-6194, give us the URL and the part number. We’ll check it out and do everything in our power to match or beat the price.

Returns


Click here for return policy details, terms and conditions.

We offer an easy return on items purchased. You may return your item within 30 days of the shipping date in its original, new condition for a full refund, gift certificate or exchange. A few items are inelidgible for returns (e.g. special orders, painted items, wheels and tires, gift certificates).

All returns must be pre-approved and have a Return Merchandise Authorization (RMA) number issued prior to their return. You can request an RMA number online or by calling us during normal business hours. The RMA number must be written on the shipping label of the returned package. Returns will not be accepted without an RMA number and are subject to refusal by our shipping department.

No returns are accepted for special order items, painted items, dash kits, Lloyd custom floor mats, installed electronics, wheels or tires.

Returns must be received within 30 days of original shipment. No returns after 30 days. At our discretion we may extend the return time limit during December and January.

The customer is responsible for return shipping cost. We do not issue call tags or accept freight collect shipments. If the return is due to our error, we will reimburse shipping cost and/or at our discretion issue a call tag to retrieve the item(s).

Unauthorized returns and/or shipments refused by customer will be charged a 25% restocking fee plus any fees levied by the freight carrier (including return shipping cost).

Goods that have been damaged by the consumer, have been installed and/or removed, have missing or spoiled packaging, have missing hardware, components or instructions, or any item returned that is not in new condition will be deemed non-returnable and returned to the consumer at their request and expense. No refund will be issued in such cases and we will notify the customer via email, postal mail and/or telephone. Unclaimed returns will be disposed of after 60 days.

International returns are subject to the same terms and conditions as domestic returns. Custom fees, brokerage fees, duties and/or other such costs incurred by the customer are non-refundable. Custom fees, brokerage fees, duties and/or other such costs incurred by AutoTruckToys due to accepting an international return will be charged to the customer (unless the return is due to our error).

Return policy effective date: 11/24/2010

Credits


All credits for returns and/or order cancellations will be applied back to the original payment method *. If a gift certificate option is chosen, a gift certificate will be generated for the credit.

* NOTE: Purchases made with a gift card of any type will receive a gift certifcate or credit on file. We are not able to refund a gift card.

Credits for returned items are subject to approval and inspection. Please see above return policy.

Please allow 5-7 days for your bank to process a submitted credit to your acccount.

Order Cancellations


Same Business Day* - Cancellation requests received on the same business day as the order was placed result in no penalty.

Up to 30 Days* - Cancellation requests received up to 30 days after the order was placed are subject to a 10% cancellation fee.

Items that have entered the shipping process or items that have already shipped may not be cancelled. For such items, please see our "Returns" policy.

* Valid cancellation requests require verbal dialogue with a customer service representative.

Abandoned/Refused International Orders


Orders that are shipped internationally may be subject to duties and brokerage fees determined by local goverment and laws. It is the customers responsiblity to pay any additional fees required for delivery. Orders that are refused or abandoned are not eligible for return or credit.

Fraudulent Orders


t is a violation of law to make orders in a false name or with an invalid credit card, even if our software initially accepts such a bid. Please be aware that even if you do not give us your real name, your web browser transmits a unique internet address to us, which can be used by law enforcement officials to identify you. This puts you at substantial personal legal risk. Fraudulent order makers will be prosecuted to the fullest extent of the law. Currently, both the FBI, Interpol and Polish police are responsible for investigating all Internet fraud cases.

Warranty Claims


All warranty claims are handled directly by the manufacturer of the product in question. We will assist you in contacting the manufacturer and do our best to help you in anyway we can with warranty issues. However, the manufacturer is ultimately responsible for all warranty claims and it is their sole discretion whether to honor or disapprove a warranty claim.

DISCLAIMER OF WARRANTIES -- Goods warranted by manufacturer(s) only. Revel Enterprises, Inc. hereby expressly disclaims all warranties, either expressed or implied. Revel Enterprises, Inc. is not liable for any direct or indirect consequential damage or injury of any kind.

Goods Damaged By Carrier and Shortages


You must inspect goods upon receipt for shipment damage. All damage claims must be filed with the carrier within 48 hours of receipt. If a product is accepted from the carrier and you don't file a damage claim within 48 hours with the carrier, the carrier will consider the shipment to have arrived in good condition.

Shortages must be reported to Revel Enterprises within 48 hours. Please call 800-544-6194 to report any shortage with your order that is not marked as a "backorder" or as being shipped from a different location (i.e. "factory direct").

Fitment of Parts


Every effort is made to maintain accurate fitment data for products offered. The customer is responsible for making sure items ordered will fit their vehicle.

Please take special notice to those items listed on our website without specific fitment applications. In such cases, we ask that you please call and speak with a customer service representative to verify fitment.

Important Notice


Every effort is made to maintain website catalog prices and new product availability. However, prices and special offers are subject to change without notice. Revel Enterprises, Inc. is not responsible for any typographical errors and/or omissions on this website. In the event a pricing error is discovered, a member of our staff may contact you prior to processing your order. All items are subject to availability.

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